Terms and Conditions
FOR LANDSCAPE AND EARTHWORKS SERVICES
The terms and conditions (“Terms”) as follows are incorporated in all
agreements between Tory Lee Chapple trading as Chapple Landscaping (“us/ we/
our”) and you, our customer, the person named in the Quotation, invoice and/or
users of our website (“you/your”). In the event of any inconsistency between
these Terms and any terms and conditions in the Quotation or invoice, these
terms and conditions will take precedence.
We may modify and update these Terms at any time. In using our website
and Services, you agree to be bound by these Terms as well as any and all
general terms and conditions posted on our website from time to time. If you do
not accept these Terms, you cannot use our website or any of our Services.
DEFINITIONS
·
“Commencement Date” means the starting date of the Services as further
defined in the Quotation or advised to you.
·
“Deposit” means a non-refundable deposit amount as specified in the
Quotation.
·
“Earthworks” includes rock pitching, grading, profiling, septic work,
retaining walls, concreting, paving and other project works from time to time.
·
“Practical Completion” means the date that we advise you that the
Services are complete.
·
“Products” means the landscaping and Earthworks supplies and or goods to
be provided with the Services.
·
“Property” means your address, or the address where the landscaping is
located as further specified in the Quotation.
·
“Quotation” means the quotation provided to you regarding the supply of
our Services.
·
“Services” means the landscaping and earthworks set out in our Quotation
provided to you.
·
“Website” means www.chapplelandscaping.com.au
·
“You and Your” refers to you, the customer, the client, visitor, website
user or person visiting our website.
QUOTATION ACCEPTANCE AND
NON-REFUNDABLE DEPOSIT AND LATE PAYMENTS
The Quotation is an offer to you to request us to provide the Services
at the price and subject to these Terms. We are only bound to provide the
Services upon receipt by us of your Deposit amount in full. Quotations are
valid for a period of 30 business days from their issue date, and if not
accepted within that time will be deemed to have been withdrawn unless
specifically agreed by us in writing.
The Deposit must be received in full and is non-refundable for change of
mind or cancellation of Services as we commence ordering your Products and
working on your Services once the Deposit is received. The deposit is required
to enable us to cover ordering of Products, materials and for costs incurred in
any designing and planning of your project.
You agree to make prompt payment of our fees on the due date specified
in the invoice. Any late, overdue or unpaid invoice amounts will incur interest
at a rate determined in accordance with the Penalty Interest Rates Act 1983.
OUR OBLIGATIONS
We will complete the Services described in the Quotation.
The Services will be performed by us or any employee, contractors,
agents or representatives that we may employ or engage from time to time.
Any specific terms and requirements relating to the Services required by
you must be agreed in writing and notified to us in advance. No other party is
entitled to give us instructions including, but not limited to, instructions
relating to the scope of the Services unless we receive written instructions
from you.
We will provide the Services using reasonable care and skill and in
accordance with your specific instructions, or, in the absence of instructions,
using methods we may consider appropriate taking into consideration the
relevant operational, financial or technical requirements.
We will use our best endeavors in providing the Services to:
(a) comply with all relevant statutes and regulations and any applicable
industry standards and guidelines;
(b) comply with your reasonable directions;
(c) not to breach any third-party rights; and
(d) to ensure the work performed to provide the Services is done in a
professional manner and to a standard acceptable to you.
YOUR OBLIGATIONS AND
WARRANTIES
You acknowledge and agree that:
(a) you will supply an outline for the Services and any Products that we
may require to complete the Services. All Services will be completed based on
and in accordance with these instructions;
(b) you will provide all relevant information required for us to carry
out the Services in a timely manner;
(c) you have ownership rights to the Property, and/or the right to grant
us access to the Property and other areas outside the Property where access is
required;
(d) you will ensure we or any representatives have all necessary
accesses to the Property during normal working hours and will take all steps
necessary to ensure the Property and the area where the Services are to be
performed are in a safe and secure environment (including, by way of example,
ensuring your pets are under control);
(e) you will provide water and electricity at the Property to us at no
cost;
(f) you have obtained any required Council approvals before the
Commencement Date of the Services unless expressly agreed in writing by us that
we will obtain it for you for at which additional costs will be charged;
(g) you warrant, to the best of your knowledge, that the Property is
free from any underground problems including pipes, cables, stumps, sewerage
drains and waste materials and if there are such problems you have notified
them to us in writing;
(h) you warrant there are appropriate, adequate and up-to-date current
insurance policies to cover the Property, attendance by both us and any
representatives of ours or third parties who may be necessary to perform the
Services;
(i) you will make available all reasonable facilities as may be
requested by us for the storage and safe keeping of our equipment at the
Property; and
(j) you will use your reasonable endeavors to provide a suitable parking
facility for use by us which is immediately close to the Property.
In the event of a breach of the above warranties, you agree to indemnify
us and agree we have the right to recover any reasonable costs incurred in
relation to the warranty breach.
VARIATIONS
Any variations to the original Quotation will incur additional costs.
Variations may include, by way of example, changes to the scope, size or timing
of the Services. In the event that we discover underground problems, such as
pipes, rock beds or similar, that you have not notified to us prior to our
issued Quotation or any existing issues that we discover that may be a problem
such as toxic leaks, springs, buried debris or similar, we are entitled to
charge you for any additional work necessary for us to complete the Services.
In the event that the Property is not available during normal hours, you
do not provide water, electricity or storage or parking facilities, or you have
not obtained Council approval, we are also entitled to charge additional costs.
Any variations you request because of change of mind or a change in the
Services may be accepted or rejected at our discretion. Each variation
including the additional costs must be agreed in writing by you prior to us
proceeding.
DELAYS AND FORCE MAJEURE
Any time periods for the Services and delivery dates we provide you are
estimates only. Any delays due to poor weather or other circumstance beyond our
control will not invalidate our agreement with you. Time is not of the essence
under these Terms.
If circumstances arise beyond our control that may prevent quoted
project work as outlined in the Quotation from being performed as quoted, we
will make all reasonable efforts to minimise the impact on the design and
quoted project work. You acknowledge that this is possible and accept any
action we may take to minimise the potential change in design. Any plants that
are killed by neglect, natural disasters, animals or other reasons beyond our
control will not be replaced.
Whilst we will use our best endeavors to complete the Services in agreed
time frames we will not be liable for delay in performing any of our
obligations.
ONGOING MAINTENANCE
We will notify you of Practical Completion after which you will be
responsible for maintenance. You will then be responsible for the care of lawn,
and watering and weeding plants. After Practical Completion we are not
responsible for damage to any plants or landscaping through the elements, that
we have no control over; including drought, winds, rain and frost.
DEFECTS
You must notify us of any defects in the Services attributable to us
within the period of ninety (90) days from the Practical Completion date. We
will use our reasonable endeavors to correct the defect. No claims may be
brought after the expiry of ninety (90) days from the date of Practical
Completion. We accept no liability for any defect which is attributable to you
not complying with your obligations under these Terms, including by way of
example, any incorrect information you supply to us.
NO REFUNDS OR WARRANTIES
We do not offer any refunds for cancellations or if you change your
mind. You acknowledge and agree that after we have received an accepted
Quotation signed by or on behalf of you, we will have ordered Products, and
incurred time in designing and arranging the Services and cannot therefore
provide a refund. Any deposit will be forfeited to cover our costs.
We will also comply with all Australian Consumer Law (ACL) requirements,
including but not limited to, the re-supply or refund of any Products or
Services supplied or provided which do not meet ACL requirements. Certain
legislation including the Australian Consumer Law (ACL) in the Consumer and
Competition Act 2010 (Cth), and similar consumer protection laws and
regulations may confer you, with rights, warranties, guarantees and remedies
relating to the provision of Services and Products by us to you which cannot be
excluded, restricted or modified (Statutory Rights). Our liability is governed
solely by the ACL and these Terms. We exclude all conditions and warranties
implied by custom, law or statute except for your Statutory Rights.
Except for your Statutory Rights, all Services and Products provided to
you, are without warranties of any kind, either express or implied; and we
expressly disclaim all warranties of any kind including but not limited to
implied warranties of merchantability and fitness for a particular purpose.
The Services we supply to you are rendered with due care and skill; fit
for the purpose that we advertise, and will be supplied within a reasonable
time for matters within our control. To the extent we are unable to exclude
liability; our total liability for loss or damage you which you suffer or incur
from our Services is limited to us re-supplying the Services to you, or, at our
option, refunding to you, the amount you have paid for the Services to which
your claim relates.
If the Products are faulty, if they have been wrongly described, or are
different from a sample we show to you, or do not do what they are supposed to
do, then you may elect to exchange the Products, receive a refund or credit. If
the Products are not of acceptable quality, do not meet extra promises like
performance and condition, or you need spare parts and repairs you need to
contact the manufacturer directly.
LIMITATION OF LIABILITY
To the extent permitted by law, we exclude all express or implied
representations, conditions, guarantees, warranties and terms relating to the
Services and this agreement, except those set out in this agreement, including
but not limited to:
(a) implied or express guarantees, warranties, representations or
conditions of any kind, which are not stated in the Terms;
(b) our Services being unavailable;
(c) loss, damage, costs including legal costs, or expense whether
direct, indirect, incidental, special, consequential and/or incidental,
including loss of profits, revenue, production, opportunity, access to markets,
goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable
loss, or any loss or damage relating to business interruption, or otherwise,
suffered by you or claims made against you, arising out of or in connection
with your reliance on the Services, and/or the late supply of Services, even if
we were expressly advised of the likelihood of such loss or damage.
This clause survives the expiry or termination of this Agreement.
TERMINATION
If you want to cancel the Services, please see the section No Refunds or
Warranties. Otherwise, in the event of a breach of these Terms, by either
party, and the breach is rectifiable and is not rectified within thirty (30)
days after written notification to the other party, the first party may
terminate the contract forthwith.
DISPUTES
If a dispute arises, both parties agree that confidentiality is
paramount to the reputation of you and us. At no time will any communications
or discussions be made public, including but not limited to any social media
websites of either party.
In the event of any dispute on the work, quality or ownership, both
parties agree to put in writing their concerns, and to meet to discuss a
potential resolution, and use their best endeavors to do so. In the event that
a resolution still cannot be reached, the parties agree to obtain an
independent professional arbitrator/dispute resolution specialist to make a
decision on the dispute and each of party agrees to pay their own costs.
ASSIGNMENT
We may sub-contract or assign this Agreement or part thereof. We may
also engage individuals on a subcontract or consultancy basis to assist with
provision of the Services, and need not seek your consent.
PRIVACY
We are committed to complying with the Australian Privacy Principles
(APPs) described in the Privacy Act 1988 (Cth). Any personal information
received by us during the course providing the Services will be stored, managed
and secured in accordance with the APPs and our Privacy Policy.
USE OF WEBSITE
To be eligible to use our website, you agree to the following:
You warrant that:
You acknowledge and agree:
We make no warranty that the website will meet your requirements or be
available on an uninterrupted, secure or error-free basis. We will do our best
endeavors to ensure the website is always available and virus free but from
time-to-time, and in some instances, this may not be the case as it may be out
of our immediate control.
You agree and acknowledge that the website uses third party vendors and
hosting partners to provide the necessary software, hardware, service and
storage.
You agree you will not transmit any viruses, malware, worms, etc. of any
kind and that you will not upload, post, host or transmit unsolicited material
or messages to the website.
We may from time to time provide on our website, links to other
websites, advertisements and information on those websites for your
convenience. This does not necessarily imply sponsorship, endorsement, or
approval or arrangement between us and the owners of those websites.
We take no responsibility for any of the content found on the linked
websites.
Our website may contain information or advertisements provided by third
parties for which we accept no responsibility whatsoever for any information or
advice provided to you directly by third parties. We are making a
‘recommendation’ only and are not providing any advice nor do we take any
responsibility for any advice received in this regard.
WEBSITE DISCLAIMER
To the fullest extent permitted by law, we absolutely disclaim all
warranties, expressed or implied, including, but not limited to, implied
warranties of merchantability and fitness for any particular purpose. We give
no warranty that the website including but not limited to any advice, or
information provided to you will be free of errors, or that defects will be
corrected, or that our website or its server is free of viruses or any other
harmful components.
Whilst we, at all times endeavor to have and provide the most accurate,
reliable and up-to-date information on our website, we do not warrant or make
any representations regarding the Services, links or information or reliance on
the advice or information in particular regarding the correctness, suitability,
accuracy, reliability, or otherwise. We believe at all times our advice and
information are provided in good faith.
INTELLECTUAL PROPERTY
We may take photographs of our work, images taken at various points
during our Services, of your Property, materials, Products or other (together
‘Content’). We may, from time to time, use this Content, provided it does not
identify your personal property, show your street address or otherwise
compromise your personal privacy, for our own promotional purposes, including
in any advertisement, social media or other means to promote our services. In
the event you do not wish us to do so, please notify us in writing in advance
so that we have record of your preference.
All custom graphics, icons, logos and service names on our website are
registered trademarks, copyright, trade or service marks of ours. Any
redistribution or reproduction of part or all of the contents of our website,
including, but not limited to our newsletters in any form is prohibited.
All other trademarks or service marks within this website are the property of
their respective owners. Nothing in these Terms grants you any right to use any
trademark, service mark, logo, and/or our name.
You are solely responsible for obtaining written permission before
re-using any copyrighted material that is available on this website and our
newsletters. Any unauthorized use of the materials appearing on this website
may violate copyright, trademark and other applicable laws and could result in
criminal or civil penalties.
JURISDICTION
These Terms are subject to the laws of Victoria. If there is a dispute
between us that results in litigation then you agree and must submit to the
jurisdiction of the courts of Victoria.